30 Day Money Back Guarantee
Customers are entitled to a full refund on all of our products (less shipping costs and a 10% restocking fee) within thirty days of purchase providing all products have been verified and includes ALL undamaged documentation and accompanying materials.
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Shipping and handling charges are not refundable.
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Customer is responsible for all shipping and handling costs associated with the exchange of any item.
Please send all returns and exchanges to:
Xinavo, LLC
1655 E. Semoran Blvd. Suite 8
Apopka, FL 32703
Order Errors
Xinavo, LLC is not responsible for user-submitted errors when ordering. This includes, but not limited to: selection of wrong product, wrong quantity, incorrect billing and shipping information. If an error should occur when placing your order and you want to correct it or you would like to cancel your order, you may do so within 3 hours after placing the order by calling us at 800 215-0160 Monday – Friday between the hours of 9:00 am to 5:00 pm EST. We do not accept cancellations or order changes by email. No cancellations or changes will be accepted after the 3 hour time frame. All orders will be shipped as ordered
If product arrives damaged or you have received the wrong product, please contact us immediately to resolve the issue.
If your order arrives incomplete, it’s possible the remaining portion may have shipped separately. Please call to confirm or if you are missing any part of your original order.
Defective Merchandise
Customers are entitled to a replacement of defective product providing they notify us within 5 working days of receiving their product and that the defective product and ALL documentation and accompanying materials has been returned.
Refunds
If you are dissatisfied with a product you have purchased from Xinavo, LLC please contact us with all the relevant details and we will consider your case. In all cases where a refund is granted by us a restocking fee will apply. This fee will be determined on a case by case basis but will be a minimum of 10% of the total order value.
Authorizing a Return
If you wish to return an item purchased through www.CrestSet.com then please contact us with a stated reason for the return. If we authorize the return we will issue you a RMA number for you to include with your returned item. Pack your return items securely in the box they arrived in, or another box, so they will not be damaged in transit and use a traceable insured method of return shipping to the address that we provide.
Credits
In the event that your refund request is declined we may issue you a credit instead and this will be applied to your account and deducted from the cost of future orders you place through us.
Refund Process
Product returned will be checked for completeness and damage. Refunds minus applicable re-stocking fee and shipping costs as stated in our Returns Policy above will be credited only to the applicable card or PayPal account within five working days.
Limitation of Liability
By using www.CrestSet.com you agree that Xinavo, LLC will not be held responsible or liable for shipments that are rejected from their destination address if the destination address was supplied by you, the customer, during the order creation process. If an error was made by us or the courier/shipping service that we engaged on your behalf, then your item(s) will be re-shipped free of charge. You may be responsible to repay return shipping charges Xinavo, LLC are charged by the shipper for rejected shipments.